Delete your Scheduli account
You can request deletion of your account and associated personal data without installing the app.
Customer accounts
Sign in and open your account privacy controls. Enter your password and submit the account deletion request. In the app, these controls are also available under Account.
Business accounts, or if you cannot sign in
Email info@scheduli.co.uk with the subject “Scheduli account deletion request”. Include your account email address and, for a business account, your business name. Please do not send your password or payment-card details.
We will verify that you own the account before processing the request. If you no longer have access to its email address, tell us so we can discuss verification.
What happens to your data?
Response time
We respond without undue delay and normally within one calendar month of receiving your request. We aim to complete eligible deletion or anonymisation within that period. If we need information to verify your identity, or a lawful extension applies to a complex request, we will explain what is needed and the revised timeframe.
The request covers your account profile and contact details, login access, and personal data associated with your account, including booking information, consultation responses and uploaded profile images where applicable.
We delete or anonymise information we no longer need. We review active bookings and outstanding obligations individually; they do not automatically prevent deletion of unrelated account information.
Scheduli is operated as a sole-trader business. Accounting records needed for Self Assessment are normally retained for five years after the 31 January filing deadline for the relevant tax year. For example, records for the 2025–2026 tax year are normally retained until at least 31 January 2032. A tax enquiry or other legal obligation may require longer retention. This period applies to necessary accounting records, not automatically to all profile information or consultation responses.
If information must be retained for a legal obligation, an unresolved dispute or fraud prevention, we restrict its use to that purpose. We explain which information is retained, why, and the applicable period or criteria when responding to your request.
Service businesses may hold their own records of appointments you booked with them. Contact the business directly about records it controls.
Deleting the app from your phone does not delete your account or cancel a business subscription. If you have an active subscription, include it in your request so we can address it with you.
For more information, read the Scheduli privacy policy.